bw52 Terms and Conditions — Complete Guide to Using the Platform

bw52 (hereinafter referred to as "Platform", "we" or "Site") is a provider of online casino and sports betting services. These terms and conditions ("Terms") form a legal agreement between you and bw52.

By browsing the bw52 website, creating an account, or using any service, you confirm that:

• You are at least 21 years of age.
• You have read, understood, and agreed to comply with all provisions of these Terms.
• You are solely responsible for knowing the applicable laws in your own country or region.
• You are not accessing the service from a prohibited jurisdiction.

If you disagree with any part of these Terms, please refrain from using the site.

2.1 Registration Eligibility

To open an account at bw52, you must be at least 21 years of age. Each person may hold only one account. Creating multiple accounts is strictly prohibited and may result in account termination.

2.2 Accuracy of Information

You must provide accurate, complete, and up-to-date information at the time of registration. If false or incorrect information is provided, bw52 reserves the right to close the account and forfeit deposited funds at any time.

2.3 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You will be personally responsible for all activities carried out under your account. If you notice any suspicious activity, notify our support team immediately.

2.4 Verification (KYC)

bw52 may request identity verification documents at any time — such as a national ID card, passport, or other relevant documents. Withdrawals may be delayed until verification is complete.

3.1 Deposit Methods and Limits

bw52 currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500 (per method). There is no set maximum deposit limit, though security verification may be required.

3.2 Withdrawal Methods and Limits

The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 15 minutes and 2 hours to process. It is recommended to withdraw using the same method used for the deposit.

3.3 Processing Conditions

• Account verification must be completed before a withdrawal can be made.
• Withdrawals will not be processed if the wagering requirements of an active bonus have not been met.
• bw52 reserves the right to hold withdrawals in cases of suspicious transactions or fraud.
• All transactions are conducted in Bangladeshi Taka (৳ / BDT).

3.4 Erroneous Transactions

If an erroneous transaction occurs due to a technical fault, bw52 reserves the right to correct that amount, even after it has been reflected in the account.

4.1 Welcome Bonus

New members at bw52 will receive a 100% bonus on their first deposit up to a maximum of ৳10,000. The wagering requirement for this bonus is 10 times (10x). This means withdrawals can be made after wagering 10 times the total bonus amount.

4.2 Bonus Usage Rules

• Each bonus offer may be used only once per member.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the conditions are met.
• Deposits cannot be refunded and bonuses cannot be cancelled while a bonus is active.
• bw52 reserves the right to modify or cancel any bonus offer.
• Attempting to claim bonus benefits from multiple accounts or from the same IP address may result in account termination.

4.3 VIP Program

The bw52 VIP Program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are provided at each tier. Advancement through VIP tiers depends on regular participation and activity on the platform. bw52 reserves the right to change the rules and benefits of the VIP Program.

4.4 Promotional Offers

Each promotional offer has its own specific terms, which are clearly stated on the offer page. If a conflict arises between these general terms and the specific terms of an offer, the specific terms of the offer will apply.

5.1 Fair Play Policy

bw52 is committed to ensuring a fair and transparent gaming environment for all members. All games on our platform use certified Random Number Generator (RNG) technology.

5.2 Prohibited Conduct

The following conduct is strictly prohibited:

• Using any strategic software or bots in gambling.
• Intentionally exploiting any system vulnerability or bug.
• Colluding with other members during play.
• Using the platform for money laundering purposes.
• Abusing bonuses or promotions.

If any of the above prohibited conduct is detected, bw52 reserves the right to terminate the account and forfeit all deposits and winnings.

5.3 Technical Issues

bw52 will not be held responsible if a game session is interrupted due to a server outage or network disconnection. Any winnings displayed due to a technical fault will be considered void.

bw52 gives the highest priority to responsible gaming. We believe gambling should be for entertainment purposes only and should not be considered a financial solution.

• You can set deposit limits, betting limits, and session time limits on your account.
• If you feel the need, you can voluntarily exclude yourself temporarily or permanently.
• Our support team is available 24/7 for assistance related to gambling addiction.

For more information, please read our Responsible Gaming page.

bw52 gives the highest importance to the protection of your personal information. We keep all your data secure using the latest SSL encryption technology.

• Your personal information is not sold or rented to third parties.
• Information may be shared where required by legal obligation.
• Payment-related information is handled in accordance with international security standards.

To learn more about how we manage your information, see our Privacy Policy page.

All content on the bw52 website — logos, designs, graphics, text, software, and other elements — is protected under intellectual property law belonging to bw52 or its licensors.

• No content of ours may be reused, modified, or distributed without prior written permission.
• Content from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming) belongs to the respective provider.

9.1 Closure by User

You may close your account at any time by contacting our support team. Before closing the account, it is possible to fulfill all wagering requirements and withdraw any valid balance.

9.2 Closure by bw52

bw52 may suspend or terminate your account in the following circumstances:

• Violation of these Terms.
• Suspicion of fraud or money laundering.
• Providing false information.
• The account remaining inactive for an extended period.
• Legal or regulatory reasons.

9.3 Inactive Accounts

An account will be considered inactive if there has been no login or transaction for 12 months or more. In this case, an administrative fee may apply.

To the fullest extent permitted by law, bw52 bears no liability for the following:

• Financial losses arising from gaming.
• Losses caused by technical outages or internet connectivity issues.
• Issues arising from third-party services (payment gateways, game providers).
• Losses caused by unauthorized account access — where due to the user's own negligence.

In no circumstance will bw52's total liability exceed the total amount deposited by the user in the past 12 months.

If a dispute arises, please contact our support team first. We aim to resolve all complaints quickly and fairly. Address for submitting complaints: [email protected].

After a formal complaint is submitted, we will provide an initial response within 7 business days. Complex matters may take additional time to resolve. Alternative dispute resolution methods may be followed with the consent of both parties.

bw52 reserves the right to change, revise, or update these terms and conditions at any time. We will provide notice on the platform for significant changes.

Continued use of the platform after any changes will be considered acceptance of the new terms. You are therefore advised to read this page regularly.

If you have any questions or complaints about these Terms, please contact our support team. Our support team is ready to assist in Bengali via live chat 24/7.